VW Mk5/Mk6 & Audi Lift Kit

Shipping Policy Our Shipping Policy was last updated on 1st January 2025 Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Disclaimer: ● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to FAW Motorsport ● "Goods" refers to the items offered for sale on the Service. ● "Orders" means a request by You to purchase Goods from Us. ● "Service" refers to the Website. ● "Website" refers to FAW Motorsport, accessible from WWW.FAWMOTORSPORT.CO.UK ● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Thank you for visiting and shopping at FAW Motorsport. The following terms and conditions constitute our Shipping Policy. Domestic Shipping Policy SHIPMENT PROCESSING TIMES All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Special order products will be processed within 2-3 days delivery times will vary and collection may be required for larger items. Collection dates will be confirmed via email or telephone. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. SHIPPING RATES UK MAINLAND: Standard: 3-4 business days £6.99 Express Delivery: 1-3 business days £8.99 Large item: 2-5 business days £15.43 Delivery delays can occasionally occur. Please contact us for shipment outside of Mainland UK SPECIAL ORDERS POLICY: 1. No Returns: o Special orders are custom-made or customized to meet your specific requirements and, therefore, cannot be returned under any circumstances. 2. No Cancellations: o Once a special order is placed, it enters our production process immediately. As a result, cancellations are not permitted. Please review your order carefully before finalizing the purchase. 3. Non-Refundable: o Payments for special orders are non-refundable. This includes deposits and any other payments made towards the special order. 4. Customer Responsibility: o It is the customer's responsibility to ensure all specifications and details are correct at the time of placing the order. Any errors or omissions in the order details cannot be amended once the order has been processed. 5. Acceptance of Terms: o By placing a special order, you acknowledge and agree to the terms outlined in this policy. This ensures that you are fully aware of the non-returnable and non-cancellable nature of special orders. Shipment confirmation & Order tracking You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes FAW Motorsport is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes) Damages FAW Motorsport is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Contact Us If you have any questions about this Shipping Policy, You can contact Us: ● By sending us an email: info@FAWMotorsport.co.uk