Terms & Conditions - Privacy Policy - Returns & Refunds - Shipping

The purchase of products from this web site is governed by the following terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

About FAW Motorsport Online Order Service

We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.

Privacy Statement

FAW Motorsport is committed to protecting your privacy and will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. Customer information is collected in the following way:

- We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.
- When you request a specific service, such as subscription to our newsletter, the information we collect may include name, address, phone/fax number and email address. Information gathered for this purpose will never be used for any other purpose or shared with any other companies.
- We will always give you the option to unsubscribe from our newsletter facility by clicking the 'Unsubscribe' button that appears on each newsletter. We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us.
- Any inaccuracies will be corrected promptly.  When you visit some areas of our website, a 'cookie' will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.

Products

All items are subject to availability. All of our stock levels are live, but obviously errors can occur in our warehousing stock control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.

Payment

We can only accept payment in pounds Sterling. We accept Visa Debit, Visa Credit, Visa Electron, Mastercard, Maestro, JCB, Klarna and PayPal. If you are paying by Maestro you will also need to include the card issue number or start date. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input.

Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with FAW Motorsport you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Online price & discount errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from  FAW Motorsport, for a full refund.

To cancel your Standard Delivery Order please contact us info@fawmotorsport.co.uk

If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.

Standard Returns

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt.

We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.

Please note :

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  - The cost of returning the item to us is your responsibility.
  - The parcel can take up to 7 working days to be processed once received.
• Special order items can only be returned if faulty -  so please make sure you order correct sizes, dimensions and colours etc.  

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I Received The Wrong Item

If the item you received is not what you originally ordered, please contact is via info@fawmotorsport.co.uk or 01530 610479 quoting your order number, your name and address, details of the product, reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Klarna

Buy now, pay later option available with Klarna (18+, T&C apply, Credit subject to status.) 

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Shipping

Items are shipped from the UK unless otherwise stated.

If you are not in UK and do not pre-pay duties/taxes with us couriers will contact to collect from you, fees cannot be avoided.

Full Privacy Policy

FAW Motorsport Privacy Policy.

 Last updated: 21/10/2025

 This Privacy Policy describes how FAW Motorsport (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services or make a purchase from www.fawmotorsport.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 Changes to This Privacy Policy

 We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 How We Collect and Use Your Personal Information

 What Personal Information We Collect

 Information We Collect Directly from You

 To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "Personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 Information that you directly submit to us through our Services may include:- Basic contact details including your name, address, phone number, email.- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.- Account information including your username, password, security questions.- Shopping information including the items you view, put in your cart or add to your wish list.- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 Information We Collect through Cookies

 We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 Information We Obtain from Third Parties

 Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:- Companies who support our Site and Services, such as Shopify.- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.  Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

 How We Use Your Personal Information

 Cookies- Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. - Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. - Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see

https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 How We Disclose Personal Information

 In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: - With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping). - With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information": Category:- Identifiers such as basic contact details and certain order and account information- Commercial information such as order information, shopping information and customer support information- Internet or other similar network activity, such as Usage Data Categories of Recipients:- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)- Business and marketing partners- Affiliates We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. Category of Personal Information- Identifiers such as basic contact details and certain order and account information- Commercial information such as records of products or services purchased and shopping information- Internet or other similar network activity, such as Usage Data.

Categories of Recipients- Business and marketing partners

User Generated Content

 Third Party Websites and Links

 We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows. The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties. Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

 The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Additional information

Modifying invoices is strictly forbidden.

Registered Company Name - ROADTRACKSHOW LTD Trading as FAW Motorsport - Company Number - 15599045